Terms & Conditions

Last Updated: 20 August 2026

Welcome to CeyBlush. These Terms & Conditions apply to your use of the CeyBlush website and to purchases made through our website.

By using our website or placing an order, you agree to these Terms & Conditions.

  1. About CeyBlush

CeyBlush is an online skincare business providing skincare and beauty products to customers in Sri Lanka.

We aim to provide genuine, high-quality products and accurate product information to our customers.

  1. Products

We make reasonable efforts to ensure that product descriptions, photographs, prices, sizes, packaging and other information displayed on our website are accurate.

Product packaging may occasionally differ from photographs due to changes made by manufacturers.

Customers should always read and follow the product instructions, warnings and recommended usage provided on the product packaging.

  1. Product Authenticity

CeyBlush aims to supply genuine skincare and beauty products obtained through legitimate sources.

We do not knowingly sell counterfeit products.

Where applicable, product information such as manufacturer details, batch numbers, expiry dates and other relevant information will be provided on the product packaging.

  1. Prices

All prices displayed on the CeyBlush website are in Sri Lankan Rupees (LKR) unless otherwise stated.

CeyBlush reserves the right to change prices at any time.

The price applicable to an order will normally be the price displayed at the time the order is placed.

Any applicable delivery charges will be communicated or displayed before the order is completed.

  1. Orders

When you place an order through the CeyBlush website, you are requesting to purchase the selected products.

Orders are subject to product availability and payment confirmation.

CeyBlush reserves the right to cancel or decline an order where there is a genuine reason, including:

  • The product is unavailable
  • There is an obvious pricing or listing error
  • Incorrect or incomplete customer information has been provided
  • Payment has not been successfully completed
  • A transaction appears fraudulent or unauthorised
  • Other circumstances require the order to be cancelled

If CeyBlush cancels an order after payment has been received, any applicable refund will be processed in accordance with our Return & Refund Policy and applicable law.

  1. Payment

CeyBlush accepts online payments through the payment methods available at checkout.

Customers may pay using:

  • Visa or Mastercard debit cards
  • Visa or Mastercard credit cards
  • Koko Pay
  • Other electronic payment methods made available by CeyBlush

All payments must be successfully completed before an order is processed.

Customers are responsible for providing accurate payment and billing information.

CeyBlush does not store customers’ complete debit or credit card details.

If a payment is unsuccessful, declined, cancelled, or reversed, CeyBlush may be unable to process the order until successful payment is received.

Where a refund is approved, the refund will normally be processed through the original payment method, subject to the relevant payment provider’s processing procedures.

  1. Delivery

CeyBlush will arrange delivery to the address provided by the customer when placing an order.

Customers are responsible for providing an accurate delivery address and contact number.

Delivery times provided by CeyBlush are estimates and may be affected by courier delays, public holidays, weather, unforeseen circumstances or other events outside our reasonable control.

If there is a significant delay with your order, please contact CeyBlush for assistance.

  1. Inspection Upon Delivery

Customers are encouraged to inspect their order when it is delivered.

If a product is damaged, leaking, faulty, or incorrect, please contact CeyBlush within 7 days of receiving the order and provide clear photographs or other relevant evidence.

Please refer to our Return & Refund Policy for further information.

  1. Returns, Refunds and Cancellations

Returns, refunds and order cancellations are handled according to our Return & Refund Policy.

The Return & Refund Policy forms part of these Terms & Conditions.

Nothing in our policies is intended to remove or limit any rights available to customers under applicable Sri Lankan law.

  1. Skincare Usage

Customers are responsible for reading and following the instructions and warnings provided with each product.

CeyBlush is not responsible for problems resulting from incorrect use, misuse, improper storage, failure to follow product instructions, or use of a product contrary to its intended purpose.

Customers with allergies, sensitive skin, or concerns about particular ingredients should check the product ingredients before purchasing.

Where appropriate, customers should seek advice from a qualified healthcare or skincare professional.

  1. Website Information

CeyBlush makes reasonable efforts to keep the information on the website accurate and up to date.

However, we do not guarantee that the website will always be free from errors, interruptions or technical problems.

CeyBlush reserves the right to update product information, prices, availability and website content when necessary.

  1. Promotions and Discounts

Promotional offers, discounts and special prices may be subject to specific terms and conditions.

Unless otherwise stated, promotional offers cannot be combined with other discounts or promotions.

CeyBlush reserves the right to correct genuine pricing or technical errors and withdraw or amend promotions where necessary, subject to applicable law.

  1. Intellectual Property

All content on the CeyBlush website, including logos, photographs, graphics, text, product descriptions and other original materials, belongs to CeyBlush or is used with permission.

Content may not be copied, reproduced, modified, distributed or used commercially without prior written permission from CeyBlush.

  1. Customer Information

Customers must provide accurate information when placing an order.

This may include the customer’s name, delivery address, telephone number, email address and other information required to process the order.

CeyBlush will handle customer information in accordance with its Privacy Policy and applicable Sri Lankan laws.

  1. Fraudulent or Unauthorised Transactions

CeyBlush reserves the right to investigate and cancel transactions that appear fraudulent, unauthorised, suspicious or otherwise irregular.

Where appropriate, information relating to suspected fraudulent transactions may be provided to relevant payment providers or authorities.

  1. Limitation of Liability

CeyBlush will take reasonable care when processing and delivering customer orders.

Nothing in these Terms & Conditions excludes or limits any liability or consumer rights that cannot legally be excluded or limited under applicable Sri Lankan law.

  1. Changes to These Terms

CeyBlush may update these Terms & Conditions from time to time.

Any updated version will be published on the CeyBlush website with an updated date.

The Terms & Conditions applicable to an order will generally be those in effect at the time the order is placed, subject to applicable law.

  1. Governing Law

These Terms & Conditions are governed by the applicable laws of Sri Lanka.

Any disputes will be handled in accordance with applicable Sri Lankan law and the jurisdiction of the relevant Sri Lankan authorities or courts.

  1. Contact Us

Business Name: CeyBlush

For questions regarding these Terms & Conditions, orders, products, payments, delivery, returns or refunds, please contact CeyBlush using the contact details provided on our website.

By placing an order through the CeyBlush website, you acknowledge that you have read and understood these Terms & Conditions.