Refund Policy
Last Updated: 20 August 2026
At CeyBlush, we are committed to providing our customers in Sri Lanka with genuine and high-quality skincare products. Please read this Return & Refund Policy before placing an order.
- Returns
CeyBlush accepts returns only for products that are eligible under this policy.
Customers must contact CeyBlush before returning any product. Please do not send products back without contacting us first.
For hygiene and safety reasons, skincare and cosmetic products that have been opened, used, tested, or had their original seal broken are generally not eligible for return.
- Damaged, Leaking or Incorrect Products
If your order arrives damaged, leaking, faulty, or you receive a product different from the one you ordered, please contact CeyBlush within 7 days of receiving your order.
Customers should provide:
- Order number
- Customer name
- Product name
- Clear photographs of the product
- Clear photographs of the packaging
- A description of the issue
Where appropriate, CeyBlush may offer a replacement or refund after reviewing the claim.
- Faulty Products
If a product is found to be faulty or does not meet the applicable product requirements, CeyBlush will review the issue and provide an appropriate remedy in accordance with applicable Sri Lankan consumer protection requirements.
Depending on the circumstances, this may include a replacement, exchange, or refund.
- Opened or Used Products
For hygiene and safety reasons, CeyBlush does not normally accept returns or refunds for skincare or cosmetic products that have been:
- Opened
- Used
- Tested
- Had their original seal broken
- Damaged through improper use or handling
This restriction does not apply where the product is faulty, damaged before or during delivery, incorrectly supplied, or where applicable law requires otherwise.
- Order Cancellation
If you need to cancel an order, please contact CeyBlush as soon as possible.
Cancellation requests will be reviewed based on the status of the order. If the order has already been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.
- Refunds
Refunds will only be processed after CeyBlush has reviewed and approved the refund request.
Where a refund is approved, it will normally be made using the original payment method used for the purchase.
The time taken for the refunded amount to appear in the customer’s account may depend on the payment provider or bank.
- Delivery Charges
Delivery charges are generally non-refundable unless the order was cancelled or the refund is required due to a fault, incorrect product, delivery issue, or other circumstance covered by applicable consumer protection requirements.
- Incorrect Delivery Information
Customers are responsible for providing accurate delivery information when placing an order.
If an order cannot be delivered because the customer provided an incorrect or incomplete address or contact information, additional delivery charges may apply if the order needs to be resent.
- International Orders
CeyBlush may offer delivery outside Sri Lanka in the future. Where international delivery is offered, customers may be responsible for applicable customs duties, import taxes, or other charges imposed by the destination country.
- How to Request a Return or Refund
Please contact CeyBlush before sending any product back.
Please provide:
Order Number:
Customer Name:
Product Name:
Reason for Return/Refund:
Photographs/Videos (if applicable):
CeyBlush will review the request and provide further instructions where applicable.
- Consumer Rights
This policy does not remove or limit any rights available to customers under applicable laws and regulations of Sri Lanka.
Where applicable consumer protection requirements provide a customer with a right to a replacement, exchange, refund, cancellation, or other remedy, CeyBlush will comply with those requirements.
Contact
Business Name: CeyBlush
For return, refund, cancellation, or product-related enquiries, please contact CeyBlush using the contact details provided on our website.
